As we move into our 2nd year of being in the hand dye business, there were some things on my list of needs that needed immediate attention.
On Monday I spent a great deal of time researching and attempting to obtain information from a small business owner regarding their product. First off, there wasn’t a telephone number, just an email. I proceed to email them and get a snarky answer back. I was quite taken aback by the attitude in the email. This was not a small purchase by any means. I give it another chance and email him again with a question and ask if we could speak. The answer to the question was so nuts and NO we could not speak. I am a small business trying to do business with another small business and the result, epic fail on his part.
While going back and forth with a fellow dyer on Ravelry, Laura, who was oh so helpful, she mentions that she got one of the things I needed from another company called Ball and Skein. I immediately went to their website and shot them an email stating what I was interested in and if it is possible to have a phone conversation. I promptly got an email back with the link to what I am looking for and a YES, they will call me in the morning. That was yesterday, and they are located in the state I was born and raised, Rhode Island, small world.
I had a lovely conversation with Judy. Not only is she a knitter, but a dyer as well, so she knew EXACTLY what I was looking for and explained everything to me in great detail. I bought everything I needed from them!
What did I buy you are probably asking yourself. I bought myself a 3 skein electric skeiner and a twin vertical swift….hello increased production!!!! And instead of waiting 4-8 weeks with the other company, these are shipping on Monday and I will have them by Thursday! I now have equipment….!
In the end it was the customer service that won me over! And I got to support a local small business in my home state. Feels like a win, win to me.
I hope your day is wonderful and the sun is shining where you are!